make users feel smart, not stupidfreeagent – bought over by RBSThey are a tech company, so have a strong engineering team1. Hiring is #1the hiring process needs to be good – there is a huge portion needed o be dedicated (eg 50%)Glassdoor is watching you.progression.fyiannual salary reviewshave clear progression pathways and define them.dont create silos by making people work on different tasks.:D