Mailbox app imap folders disabled – fix

Mailbox app imap folders disabled: Mailbox app is a great email app for the ipad.

A major bonus also occurs when you link it to your dropbox account – you get a free 1gb extra space!

When I tried to setup an account I encountered a problem though:
a message came back saying

Mailbox needs access to your IMAP folders in order to sync your data
Please enable your All Mail, Sent, Trash and [Mailbox] folders in gmail and try again.

I checked in gmail and IMAP was already enabled :(
[ gmail > settings cog > settings > imap and pop > imap enabled]

the solution was to go to labels and enable the requested folders there

gmail > settings cog > settings > labels

make sure “All Mail”, “Sent” and “Trash” have the tick box set next to “show in imap”

This Post Has 3 Comments

  1. Rebeca

    thanks for the tip! I was having the same issue and resolved it following your instructions.

  2. Dori

    Thanks! This really helped save me lots of time and frustration.

  3. michaelrmcneill

    Thank you so much for this!

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